Help centre
Frequently asked questions
Everything about digital delivery, activation keys, payments, and refunds on GameEx. 76 answers across six categories.
Our delivery promise
We do not deliver keys instantly, and we are upfront about why.
Under 1 hour
Most orders are delivered within the hour.
24-hour guarantee
If we miss the window, you are covered.
Refund or credit
Your choice of full refund or store credit.
Why delivery is not instant
Every digital key is manually verified before we release it to you. That verification is what makes our guarantee possible.
- Step 1
Payment confirmed
Your payment is verified server-side by our payment provider and your order moves to Processing.
- Step 2
Manual key verification
Our team verifies every key is genuine, region-compatible, and not previously redeemed. Some publishers also require additional verification, which adds time.
- Step 3
Released to your account
Once verified, the key or file appears in your Digital Inventory and you can reveal or download it.
Because we verify every key by hand, we can guarantee the keys we deliver actually work — and we stand behind that with a 24-hour delivery window. If verification takes longer than expected and you reach 24 hours, you are covered.
Browse by category
Open a dedicated page for the answers you need.
Orders & Ordering
Placing an order, checking status, and correcting order details.
13 questions
Digital Delivery
How long delivery takes, how to reveal codes and download files.
15 questions
Payment & Billing
Payment methods, security, receipts, and failed transactions.
12 questions
Refunds & Store Credit
Our 24-hour delivery guarantee and how refunds or credit work.
13 questions
Keys & Activation
Key format, region checks, platform matching, and redeeming.
12 questions
Account & Security
Signing in, managing details, and keeping your account secure.
11 questions
Categories
76 answers
Orders & Ordering
Placing an order, checking status, and correcting order details.
Digital Delivery
How long delivery takes, how to reveal codes and download files.
Payment & Billing
Payment methods, security, receipts, and failed transactions.
Refunds & Store Credit
Our 24-hour delivery guarantee and how refunds or credit work.
Keys & Activation
Key format, region checks, platform matching, and redeeming.
Account & Security
Signing in, managing details, and keeping your account secure.
Refunds and store credit
Our policy is simple: if we do not deliver, you choose how you are compensated.
Once you have revealed your code or downloaded your files, the digital product has been delivered and refunds are generally no longer available. This is the same approach used by established digital marketplaces.
If a delivered key turns out to be invalid, region-locked, or already redeemed, we will replace it or issue a full refund or store credit at your choice.
Delivered within 24 hours
Every order is delivered within 24 hours of payment confirmation, usually well under an hour.
Seller never supplies
If a seller does not submit your key, the order is treated as undelivered and you choose your remedy.
Full refund or store credit
Undelivered orders are eligible for a full refund or store credit, whichever you prefer.
Could not find your answer?
Our support team is available 24/7 and typically replies in under an hour. Include your order number and we will pick it up from there.