Terms of Service

1.1 The platform

These Terms of Service (the “Terms”) govern the use of gameex.co (the “Platform”) and the purchase of digital products through it. The Platform is owned and operated by MCUBES, a business registered in India with its registered address at MGP 22/954, Midhunam, Mannancherry P.O, 688538, Alappuzha, India. By creating an account, placing an order, or otherwise using the Platform, you accept these Terms in full.

1.2 Definitions

“We”, “us” or “MCUBES” means the operator of the Platform used by GameEx. “You” or “User” means any person using the Platform. “Key” means a unique alphanumeric code which, once redeemed on a third-party platform, grants access to digital content such as a video game or software. “Digital Inventory” means the section of your GameEx account where purchased keys are held and revealed. “Third-Party Platform” means any external service (for example Steam, Epic Games, Xbox, PlayStation or Battle.net) on which a Key must be redeemed.

1.3 Scope

These Terms apply to every order placed through the Platform, whether you use a registered account or guest checkout. References to clauses are references to this document. If any provision is found unenforceable, the remaining provisions remain in effect.

2.1 What we sell

GameEx is a digital products store offering game keys, activation codes, digital gift cards and related products. All products are delivered electronically. We do not ship physical goods unless a product page states otherwise.

2.2 Third-party platforms

Keys are redeemed on third-party platforms. We are not affiliated with, endorsed by or sponsored by the owners of those platforms unless explicitly stated on the product page. The ability to redeem a key may depend on your account standing, device, region, language or currency settings on that platform.

2.3 Monitoring

We monitor orders, deliveries, and Users' interactions with the Platform. We may perform verification checks, impose purchase limits, or suspend activity that we reasonably deem fraudulent, unlawful or abusive. See Clause 11 for prohibited conduct.

3.1 Reading the product card

You are encouraged to read each product card and description carefully before purchase, because most products can only be accessed via a specific third-party platform, usually requiring a registered account, a compatible device (for example PC or console), territory (for example region-locked keys), language or currency. Requirements, restrictions and the region status are labelled on the listing before you pay.

3.2 Accuracy of information

We work to keep product information, prices and stock accurate and up to date, but listings may occasionally contain errors or become outdated. We are not responsible for errors that are clearly typographical or for changes made by publishers after a listing was created.

4.1 Creating an account

You may browse and purchase with an account or, in most cases, as a guest. You are responsible for keeping your credentials confidential and for all activity under your account. You must provide accurate and complete information.

4.2 Minimum age

You must be at least 18 years of age, or the age of majority in your jurisdiction, to purchase on the Platform. Minors may use the Platform only with the consent and supervision of a parent or legal guardian, who accepts these Terms on their behalf.

4.3 Guest checkout

Certain products may not be available for guest checkout where practical or legal considerations require a verified account. If you check out as a guest, your key will be delivered to the email address provided at checkout, and Buyer Protection requests must be raised with your order number and email.

5.1 Order formation

A contract is formed when we accept your order after successful payment confirmation. Until then, we may refuse or cancel an order, for example due to pricing errors, stock unavailability, or suspected fraud.

5.2 Prices and taxes

Prices are displayed in the currency shown at checkout and include applicable taxes unless stated otherwise. Prices may change at any time, but changes do not affect orders already accepted.

5.3 Payments

Payments are processed by third-party payment gateways. When you make a purchase, you also agree to the payment provider's terms and conditions. We do not store your card details. We are not liable for issues arising from the payment provider's processing, but we will assist with order verification where a payment fails or is disputed.

6.1 Delivery guarantee

Keys are verified manually and delivered to your Digital Inventory and order confirmation email. Delivery is guaranteed within 24 hours of payment confirmation. If we miss that window, you are entitled to a full refund or store credit of your choice.

6.2 Delivery issues

If a key never arrives or arrives outside the delivery window, contact support with your order number. We will either resolve the fulfilment issue without delay or issue a full refund or store credit.

7.1 Reveal

Keys are stored hidden in your Digital Inventory until you reveal them. Revealing a key counts as claiming the product. Only reveal a key when you are ready to redeem it.

7.2 License

We grant you a personal, non-exclusive, non-transferable right to redeem each purchased key and access the associated content under the applicable terms and end-user licence agreement of the third-party platform. You may not resell keys without authorisation.

8.1 No cancellation after payment

We do not offer cancellation once a purchase is made. As soon as payment is successful, the order is accepted and enters manual fulfilment, and it can no longer be cancelled at your request. Requests to cancel paid orders will be refused. This does not affect your refund entitlements: the 24-hour delivery guarantee, the full refund or store credit remedy when a key is not as described, and the rules on non-refundable gateway and platform fees are set out in the Refund & Cancellation Policy, which forms part of these Terms.

8.2 After reveal, the transaction is final

YOU LOSE THE RIGHT TO WITHDRAW FROM THE TRANSACTION AFTER YOU HAVE REVEALED THE KEY. Because a revealed key may be redeemed without our control, and in most cases it can no longer be verified whether the key has been used, the transaction is completed in full after reveal and is not subject to withdrawal. This is harmless: valid, working keys remain yours to use forever, and keys that turn out not as described remain covered by Buyer Protection under Clause 9.

9.1 Defective keys

We are responsible if a delivered key does not function correctly, meaning you are unable to redeem it on the designated platform for the content purchased (for example, a game key that cannot be activated in the store where it was sold for). Region locks are labelled before purchase; keys delivered as incompatible with their labelled region are treated as defective. Genuine product problems must be reported within seven (7) days of delivery, as set out in the Refund & Cancellation Policy.

9.2 Remedies

If a key is invalid, already redeemed or region-incompatible, contact us with your order number. After verification we will either replace the key at no cost or issue a full refund or store credit of your choice. Replacement is free and does not extend to keys redeemed correctly but unused by you.

9.3 Raising a complaint

Complaints can be submitted to howdy@gameex.co with your order number, the product name, a description of the issue, and where relevant a screenshot of the third-party platform's error message. We aim to respond within 24 to 48 hours. Details are set out in the Refund & Cancellation Policy and the FAQ.

10.1 Rules of conduct

In using the Platform you agree not to: violate applicable law; exploit, scrape or interfere with the Platform's infrastructure; create fraudulent orders or chargebacks; attempt to redeem keys obtained through fraud; resell keys obtained fraudulently; or engage in conduct we reasonably consider harmful to other Users, the Platform or its partners.

10.2 Account termination

We may suspend or terminate accounts, withhold deliveries, and reverse credits where these Terms are violated or where fraud is reasonably suspected. You may close your account at any time by contacting howdy@gameex.co.

11.1 Platform availability

The Platform is provided on an “as is” and “as available” basis. While we work to keep it available and accurate, we do not warrant uninterrupted access or error-free operation.

11.2 Limitation

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages arising from your use of the Platform. Our liability for any claim is limited to the amount you paid for the affected order. Nothing in these Terms limits liability for gross negligence, wilful misconduct, or any liability that cannot be excluded under applicable law.

12.1 Ownership

All content, trademarks, logos, software and intellectual property displayed on the Platform belong to us or our licensors. Any rights in the games and software keys are owned by their respective publishers; purchasing a key grants access to the content under the publisher's licence, not ownership of it.

12.2 Restrictions

You may not use, reproduce or distribute content from the Platform without prior written permission. You may not use our name, logos or listings to imply an association with the GameEx store that does not exist.

13.1 Amendments

We may amend these Terms from time to time. The current version, its version number and last-updated date are published on this page. Material changes will be announced on the Platform, and the version in force at the time of your order applies to that order.

14.1 Governing law

These Terms are governed by the laws of India. Courts in Alappuzha, Kerala, India shall have exclusive jurisdiction over any dispute arising from these Terms or your use of the Platform, subject to mandatory consumer protection rights in your place of residence.

14.2 Local rights

Nothing in these Terms affects your statutory rights as a consumer, including any mandatory rights to withdraw or claim remedies provided by the law applicable to you.

15.1 Operator

MCUBES

MGP 22/954, Midhunam, Mannancherry P.O, 688538, Alappuzha, India

Email: howdy@gameex.co

All complaints, questions and suggestions should be sent to the email above or submitted through our contact page. We aim to reply within 24 to 48 hours.